on orders of $150 or more
Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $150 or more, your order ships FREE!
How do I return an item?
Monogrammed items or an item that you design, can not be returned. We understand that picking items online can be hard, so we created the Seven Day Money Back Guarantee. If for any reason you wish to return your item, simply email us at Email@SoKali.com for a return authorization number (RA). You will be responsible for shipping the merchandise back to us. All returns must be in the original condition. All returns will be subject to a thirty-five percent restocking fee. If a product arrives damaged (you must purchase insurance), or we made an error, we will pay to return the item to us and send a replacement to you. If you decide you do not want the item to be fixed, the item can be returned under our standard return policy. Please contact customer service for more information on returning an item. Thank you. www.SoKali.com
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper (we recommend you add tracking upon returning), however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the USA, APO or Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.